FAQs

What currency are the prices do I see in the site?

All prices are in South African Rand (ZAR).

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days processing time for your order to ship out, maximum shipping times is 7 days from order.
Tracking numbers will be updated 3-5 days after your order has been processed. If you don't have a tracking number after 7 business please email us at info@botanicumsa.co.za.

Can it be returned? What if there is an issue?

Please see our "Return Policy".

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled an incorrect address, simply reply to your order confirmation email with the correct details. Once you double check if the address given is wrong kindly notify us via email at info@botanicumsa.co.za. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does courier take?

We send all orders, from our Wellington warehouse, via courier to all major centres and regional areas across South Africa. You can expect 2-4 day delivery for customers in Gauteng and Western Cape, other rural areas might take longer.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to info@botanicumsa.co.za and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.